Customer Service Representative at Influx

Role Overview

• We are looking for sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.

Must-Have Qualifications

• Candidates should meet at least 5 of the following requirements:

• Prior experience in voice-based customer support at a call center or a BPO.

• Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.

• Experience using CRM tools

• Experience with technical troubleshooting and problem-solving

• Strong attention to detail, with excellent record-keeping and follow-up skills.

• Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)

• Fast learner, well-organized, and able to multitask efficiently

Nice to Have

• Experience with audio hardware (speakers, PA systems, amplifiers, etc.)

• Background in sales

• Comfort with reading scripts, technical instructions, or basic code

Key Responsibilities

• Handle customer interactions and support inquiries via voice channels

• Support sales efforts by engaging customers and identifying opportunities

• Assist with troubleshooting or guiding clients on audio and streaming solutions

• Maintain accurate records and updates in internal systems

• Provide professional and polite responses at all times

• Ensure proper monitoring, maintenance tracking, and oversight of client accounts

• Collaborate with internal teams to resolve technical or service-related issues

Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS)

• Windows 10 or higher

• Minimum 8GB RAM – Intel Core i5 (10th gen or higher)

• High-speed internet: minimum 50 Mbps (download & upload)

• Wired, noise-canceling headset

• Quiet, dedicated workspace

Why Join Influx?

• Work with a global, diverse team

• Collaborate with innovative tech-driven clients

• Gain exposure to audio technology and music streaming industries

• Join a fast-growing company focused on career growth and development

• Enjoy a supportive, inclusive, and people-first culture