he Role:
We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs.
The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role.
Responsibilities:
Customer Service & Communication
Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy.
Serve as the primary point of contact from initial customer inquiry through job completion.
Proactively communicate service updates, delays, and changes to customers.
Manage stressed or frustrated customers calmly while maintaining a positive customer experience.
Dispatching & Scheduling
Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location.
Maintain daily and weekly service calendars to ensure optimal routing and coverage.
Monitor job progress and adjust schedules in real time as needed.
Communicate continuously with field technicians
