Valley Hospital is hiring a
Customer Relations Officer (Locum) at Valley Hospital

ponsibilities

 Client Engagement and Relationship Management 

Act as the primary point of contact for patients, families, and external clients;  Maintain regular communication with clients to understand their needs, gather feedback, and ensure satisfaction with hospital services;  Build and nurture long-term relationships, enhancing patient retention and fostering loyalty; 

Issue Resolution and Support 

Address patient and client concerns or complaints swiftly, working to resolve issues to ensure a positive experience;  Coordinate with other departments to ensure that patient and client needs are met;  Follow up on unresolved issues, ensuring that clients feel heard and supported throughout the process; 

Service Improvement and Reporting 

Gather feedback from patients and clients to identify opportunities for service improvements or new offerings;  Collaborate with line manager hospital leadership and various departments to recommend changes or improvements based on client feedback;  Provide regular reports on client satisfaction levels, trends, and areas for improvement to the Customer Experience Team Leader; and,   Any other responsibilities that may be assigned to the job holder by the line supervisor from time to time. 

Requirements Minimum Qualifications

Diploma in Healthcare Management or Business Administration or Communications, or a