Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. What We Are Looking For: A strong appreciation for, or hands-on experience with, diverse fashion trends; Experience working with e-commerce platforms; Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software; Experience using Shopify; Proven experience providing email-based customer support; Excellent written and verbal communication skills; Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently; Ability to work independently as well as collaborate effectively within a team environment; Openness to feedback to ensure the delivery of a high-quality customer service experience; Confidence in navigating the competitive fashion and e-commerce landscape; Passion for staying up to date with fashion trends, fabrics, and production processes; Polite, professional demeanor with excellent interpersonal skills; Proactive mindset with the ability to think creatively and solve problems quickly; Strong time management and organizational skills, with the ability to work independently; Capacity to resolve 10–15 customer tickets per hour; Proven track record of maintaining a minimum 90% quality score. Equipment Requirements (bring your own device): Minimum 50 Mbps internet connection; Minimum 8GB RAM - Intel i5 10th gen; Quiet working environment; Noise-canceling headset; No desktops; No Chromebook, no LINUX.
