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The Credit Officer is primarily responsible for initiating and managing all client-facing interactions in the field: identifying, selecting, and onboarding appropriate clients as per BRAC Kenya Company Limited (BKCL’s) mission and prioritising inclusion of participants from other BRAC programmes; initiating loan applications and credit appraisals within applicable turnaround times; coordinating timely loan disbursements; managing and facilitating group meetings as per set schedules; ensuring timely collections from clients as per set schedules; ensuring effective delinquency management in adherence to BKCL’s policies; and coordinating with the Customer Service Officer to log, resolve, and/or escalate client complaints. Across these responsibilities, the Credit Officer will adhere to the Client Protection standards, BKCL’s policies and protocols, and compliance requirements, to ensure high standards of customer service and satisfaction at each touchpoint of the client journey.