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Assist in monitoring and following up on outstanding customer accounts in line with company credit policies. Prepare and send customer statements, reminders, and collection letters. Record and allocate customer payments to the appropriate accounts in the accounting system. Verify credit applications and maintain up-to-date records of customer credit information. Assist in the preparation of credit reports and risk assessments for new and existing customers. Support the review of customer credit limits and report any variances to the Credit Manager. Liaise with clients to resolve payment issues or disputes promptly and professionally. Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager. Assist in preparing monthly aged debt reports. Reconcile customer accounts regularly to ensure accuracy of balances. Assist in producing weekly and monthly collection performance reports. Maintain accurate filing of all correspondence and documentation relating to credit control. Ensure all credit control activities comply with company policies and relevant regulations. Work closely with the Sales and Reservations teams to prevent credit issues before they arise. Support the Finance team during audits by providing necessary credit documentation.