Key Responsibilities: Training Strategy and Program Development: Develop annual training plans aligned with organizational strategy. Design structured training modules in: Corporate leadership, Supervisory and middle management development, Customer experience strategy, HR best practices. Develop competency frameworks and leadership development pathways. Create standardized training materials, manuals, and toolkits. Training Delivery and Facilitation: Facilitate interactive workshops, seminars, and executive training sessions. Deliver virtual and in-person learning programs. Apply adult-learning methodologies and experiential learning techniques. Conduct leadership boot camps and management retreats. Training Needs Assessment and Organizational Alignment: Conduct organization-wide training needs assessments (TNA). Identify leadership, service, and HR capability gaps. Collaborate with department heads to align training to business goals. Develop customized learning interventions based on identified gaps. Monitoring, Evaluation, and Reporting: Develop training evaluation tools and feedback mechanisms. Measure training effectiveness and return on investment (ROI). Track post-training performance improvements. Prepare periodic training impact and progress reports. Recommend continuous improvement strategies. Coaching and Mentorship: Provide one-on-one executive coaching sessions. Facilitate group mentorship programs. Support succession planning initiatives.
