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OfficePhase
Commercial Space Sales And Leasing Consultant at OfficePhase
KenyaFull Time
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OfficePhase
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About the job
Role Description
This is a full-time, on-site Sales and Leasing Consultant role based in Nairobi County, Kenya. The Sales and Leasing Consultant will be responsible for;
Build strong relationships with startups, SMEs, corporates, NGOs, and remote professionals.
Generate new business leads through networking, referrals, digital platforms, and direct outreach.
Promote coworking memberships, private offices, dedicated desks, virtual offices, meeting rooms, and event spaces.
Conduct professional tours for prospective clients and showcase available facilities.
Develop and maintain a healthy sales pipeline.
Prepare and negotiate membership agreements and lease documentation.
Convert inquiries into paying members and long-term clients.
Achieve monthly and quarterly occupancy and revenue targets.
Identify opportunities for upselling additional services.
Ensure high levels of customer satisfaction and retention.
Resolve member concerns promptly and professionally.
Marketing available properties, conducting property tours, and guiding prospective residents through the leasing process from initial inquiry to move-in.
The role includes preparing and managing lease documents, ensuring accurate lease administration, and maintaining up-to-date records in relevant systems.
The consultant will handle resident inquiries, resolve issues promptly, and implement strategies to enhance resident retention and satisfaction.
Day-to-day tasks also involve coordinating with property management and maintenance teams, monitoring market trends, and achieving occupancy and revenue targets through effective sales and customer service practices.
Support marketing campaigns aimed at increasing occupancy.
Participate in networking events, exhibitions, and business forums.
Develop partnerships with business associations, chambers of commerce, and startup communities.
Gather market intelligence on competitor offerings and pricing.
Maintain CRM records and sales activity reports.
Track occupancy rates, sales performance, and lead conversion metrics.
Prepare weekly and monthly sales reports.
Ensure all membership agreements and documentation are properly filed.
Qualifications
Strong knowledge of leases, lease terms, and lease administration, with the ability to prepare, review, and manage lease documentation accurately.
Experience in resident retention, including relationship-building, conflict resolution, and implementing initiatives that improve resident satisfaction and renewals.
Excellent communication and customer service skills, with the ability to engage prospects, respond to inquiries professionally, and manage diverse resident needs.
Proven sales or leasing experience in real estate, property management, or a related field is highly preferred.
Ability to work on-site, manage multiple priorities, and meet leasing and occupancy targets in a fast-paced environment.
Proficiency with basic office software and property management or CRM systems; comfort with digital tools for reporting and documentation.
Relevant diploma or bachelor’s degree in Business, Marketing, Real Estate, or a related field is an advantage.
High level of integrity, attention to detail, and a professional, customer-focused approach.