Citi is hiring a
Client Service Officer – Arabic Speaking

The Client Service Officer’s principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales support, which constitutes service quality that ensures continued patronage from the client. Client Service Officers are required to have direct day to day interaction with customers, work with internal partners to obtain answers/solutions to client inquiries, act as the advocate and impetus for process improvements within Citi, engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider, participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities, and manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services.