Purpose of the Role: The Site Supervisor is responsible for ensuring the smooth and efficient running of day-to-day site operations without operational disruptions. The role oversees staff management, compliance, health and safety, and workforce productivity, ensuring that all site activities are delivered in line with the organization’s Service Level Agreements (SLAs) and client expectations. The Site Supervisor works collaboratively with internal departments including Human Capital & Culture, Finance teams to ensure effective coordination, operational efficiency, and exceptional service delivery. Key Responsibilities Staff Supervision and Performance Management: Supervise Staff on-site to ensure productivity, efficiency, and adherence to operational standards. Monitor staff attendance, discipline, and workforce performance. Organize weekly toolbox meetings and submit minutes to the client and internal management. Address staff performance concerns and escalate disciplinary matters where necessary. Ensure 95% of disciplinary cases are resolved within 10 days of being reported. Client Service Delivery: Coordinate and oversee daily site operations to ensure seamless service delivery. Deliver services in line with the signed client contract and agreed KPIs. Achieve 95% operational compliance as per contractual requirements. Monitor daily operations, document outcomes, and escalate operational issues within 12 hours. Submit a monthly performance report by the 5th of every month, highlighting achievements and improvement areas. Coordinate manpower deployment to meet client ad-hoc operational requests. Identify opportunities for operational improvements and efficiency. Communication and Coordination: Respond to employee and client concerns within 12 hours and escalate unresolved matters within 24 hours. Communicate policy and procedural changes to Staff within 12 hours. Inform senior management and Human Capital & Culture of extraordinary site incidents within 12 hours. Maintain effective coordination with Finance and HR teams to ensure operational efficiency. Workplace Health and Safety: Ensure 100% compliance with workplace health and safety regulations and policies. Report workplace incidents within 12 hours of occurrence. Complete and submit incident documentation within 7 days. Maintain 100% accurate PPE records and submit reports to the client and procurement quarterly. Conduct PPE compliance inspections twice weekly, ensuring at least 85% compliance among Staff. Staff Discipline and Leave Management: Maintain accurate staff attendance records. Ensure 100% accuracy of leave records and submit reports to HR and line management by the 5th of every month. Manage staff disciplinary issues and ensure proper documentation and escalation where necessary. Closing 95% of all disciplinary cases with 10 days of been reported. Payroll Management: Ensure 100% accuracy of weekly and monthly payroll inputs. Submit payroll inputs according to payroll timelines (weekly payroll as scheduled and monthly payroll by the 25th). Ensure all Staff receive payslips by the 9th of every month. Ensure Staff receive their P9 forms annually by February of the following year. Requirements Required Qualification and Experience: Diploma or Degree in Business Administration, Human Resource Management, Operations Management, or a related field. Minimum 3–5 years’ experience in operations supervision, preferably in outsourcing, logistics, or service environments. Good understanding of health and safety compliance and workforce management. Excellent communication, problem-solving, and organizational skills. Ability to manage multiple operational priorities in a fast-paced environment. Key Competencies: People management, Operational planning and coordination, Client service orientation, Problem-solving and decision-making, Communication and stakeholder management, Attention to detail and accountability.
