KEY RESPONSIBILITIES: CEO Support - Support the CEO in managing projects (some assigned, others proposed by the CoS) – to give a flavour of these projects, we want technology to streamline and optimize our human resource costs, wishing to leverage AI for clinical decision making, and launching a new ERP to help plug gaps in our existing HMIS, to improve patient journeys, and also improve margins. Central point of communication for the CEO, internally and externally; keep the CEO informed and help anticipate key issues affecting the business holistically. Prepare all materials and logistics for board meetings, and other corporate annual meetings of key constituents. Manage and prioritize workflows to ensure that meeting reports, minutes, correspondence and matters for attention are dealt with in a professional and timely manner. Coordination of teams - Facilitate communication and collaboration in decision-making, program management, and initiative implementation among senior management including country and functional leadership. Identify cross-functional challenges/bottlenecks and facilitate communication and solutions. Provide strategic analysis and thought leadership on competitive landscape; keep up with competitive and industry trends. Work via influence and collaboration, with a cool and calm demeanour. While other leaders (often more tenured) will need to be highly responsive to the CoS, this person must operate with humility and mutual respect at all times. Strategic projects - Help define the strategic vision for the organization and document business plans and initiatives; provide leadership to ensure follow-through on strategic initiatives. Prioritize key initiatives to drive maximum business, clinical, and team impact across our existing countries. Provide a strong voice and analytical/strategic insight to inform decisions on new business offerings, entry into new markets across Sub-Saharan Africa, etc. Play a critical role in high profile acquisitions and financing projects. Capacity building - Improve current processes and coordinate organizational procedures for optimized efficiency and productivity. Help provide training support for various team members from assisting with modeling and analytics. Serve as a role model for mentorship and knowledge sharing, both in day-to-day activities and in helping upgrade enterprise level systems and capabilities. Supervisory Responsibilities - The CoS will largely be an individual contributor, sitting on the executive committee and reporting to the CEO. That said, on a project basis other teams will report into the CoS. Additionally, we may build out a small team under the CoS including functions such as market analytics, marketing and communications, and IT (this is all TBC). Over time, the CoS may also have oversight for any administrative resources to support our executive team. CANDIDATE PROFILE: Bachelor’s degree required from top-tier university. MBA or Master’s degree from a top-tier university is preferred (but not required). 3+ years’ work experience – strong preference for someone with a management consulting background at a top-tier firm (e.g., Bain, BCG, McKinsey). Strong analytical skills required (proficient in modeling and Excel). Strong presentation and written communication skills required (proficient in PowerPoint and Word). Ability to synthesize large quantities of information and distil into key action points. Self-starter – ability to work in a self-directed way while keeping everyone informed. Highest level of professionalism and confidentiality. Personality profile to fit into a high-growth, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels. Ability to manage details but also think high level (dig through the weeds, but have the 10,000 foot view). Willing to work hard, get your hands dirty and run through walls to achieve results. Passion for Jacaranda’s Mission.
