Career Opportunities at Hotpoint Appliances LTD

Job Purpose

• Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

Job Responsibility and Accountability

• Ensure personal presence on the floor and aid customers in locating merchandise.

• Take customers through all products and provide maximum information.

• Recommend on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.

• Capture client details on the e-warranty forms.

• Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.

• Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.

• Provide customer feedback on completion of the sale.

• Share information to customers on the offers available.

• Inform the customers about purchasing incentives.

• Responsible for helping build up a business by identifying new business prospects and selling products to them.

• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.

• Coordination with the delivery team and ensure that products are delivered in a timely manner.

• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.

• Replenish stock from stores or go down when it reaches the reorder level.

• Supervise and ensure that merchandize is dust free.

• To ensure the price tags & feature cards in the appropriate product.

• Ensuring daily stock checks carried out for the impulse product category assigned.

• Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags

• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team

• Ensure all stocks under your custody is balanced monthly.

Qualification

• A minimum of diploma in Sales, Marketing, Customer care or equivalent.

• Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

• At least 2 year experience in a sales environment preferably in electronics and home appliances.

• Must be friendly with a pleasant and engaging personality.

• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.

• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.

• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.

• Should be well-organized and detailed-oriented.

• Should have basic knowledge of inventory management.

• Should be of a smart appearance and articulate.

• Should be able to work under pressure.

**Key Skills: **

• Good selling skills.

• Good negotiation and influencing skills.

• Good interpersonal skills.

• Teamwork and Collaboration.

• Application Criteria:

go to method of application »

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Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team!

This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skills.

Key Responsibilities

• Assist customers by responding to inquiries and providing product or service information

• Support walk-in, phone, and online customer interactions professionally and promptly

• Handle customer complaints or concerns and escalate where necessary

• Support order processing, follow-ups, and after-sales service

• Maintain accurate customer records and reports

• Assist in promoting products, offers, and services to customers

• Work closely with different departments to ensure excellent customer experience

• Support day-to-day operational and administrative tasks

Qualifications & Skills

• Diploma or Degree in Business, Communication, Marketing, Customer Service, or a related field

• Strong verbal and written communication skills

• Friendly, professional, and customer-focused attitude

• Good problem-solving and interpersonal skills

• Basic computer literacy and familiarity with digital communication platforms.

• Ability to work in a fast-paced environment.

• Eagerness to learn and grow professionally

What You Will Gain

• Practical experience in customer service operations.

• Exposure to retail, online sales, and call center environments.

• Mentorship and professional development opportunities.

• Improved communication and customer engagement skills.

• Experience working in a dynamic and collaborative team.