Call Centre Agents at Sheer Logic

Job Description

• We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently

• Respond to customer inquiries, complaints, and requests in a timely manner

• Provide accurate information about products and services

• Resolve customer issues and escalate where necessary

• Capture and update customer information accurately in the system

• Meet individual and team performance targets (KPIs, SLAs, CSAT)

• Maintain a high level of professionalism and customer satisfaction at all times

Qualifications & Skills

• Minimum of a Degree from a reputable institution.

• Not more than 2 years’ previous experience in call centre in financial industry

• Excellent communication skills (verbal and written)

• Strong listening, problem-solving, and interpersonal skills

• Ability to work in shifts and under pressure

• Computer literate with basic MS Office skills