Optimize your resume to match this job and increase your chances of getting noticed by recruiters.
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. PRIMARY RESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments. Ensure that quality assurance checks are completed and maintained. Assist clients with product selection and pricing to improve transportation routes. Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.