Application Manager – Insights-2-Action Project at Medecins Sans Frontieres (MSF) at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Are you skilled at managing Atlassian products?
Can you analyze user-reported issues, propose effective solutions, and automate processes to optimize workflows?
Can you lead the delivery of Jira Atlassian spaces rollouts, ensuring functional coverage, and timely completion?
Do you thrive in coordinating communication and collaboration across stakeholders, across departments and enjoy working as part of a team?
Are you capable of defining deployment plans, allocating resources, supervising efforts, and ensuring compliance with standards?
Can you produce clear documentation and reports to ensure traceability and drive informed decision-making?

Application Lifecycle Management

Manage the I2A platform (Jira-based MVP, Power BI dashboards, development of country specific SharePoint portals, supporting low-code components) through its lifecycle for the duration of the incubator phase, ensuring availability, performance, and quality.
Configure and adapt Jira projects, workflows, custom fields, permissions, and access segregation rules across the three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/OCBA prototype tenants.
Set up and maintain country-specific Jira environments for the selected implementation countries, including data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals used by Project Teams, Cells, and HQ stakeholders, ensuring data accuracy and refresh reliability.
Contribute to the design and testing of the simplified alternative MVP mock-up if the analysis of deployment resistance triggers that decision gate in Q4 2026.

Support & Maintenance

Provide Tier 1 and Tier 2 functional and technical support to end users (Country Teams, Heads of Mission, Coordinators, Project Teams, Flying / MIO / MST staff, Advisors, IMS cohorts, HQ referents), analysing reported incidents and proposing effective resolutions.
Liaise with the relevant DSI teams at OCG for Tier 3 support, change implementation, and integration with broader MSF systems.
Participate and Advise the Senior Project Manager on the relationship with Atlassian and any other external service providers, ensuring effective collaboration on configuration changes, license management, and technical issues.
Propose and implement process or configuration improvements derived from problem-management findings.

Product Development & Release Management

Collaborate with the Project Manager to assess and prioritize new features, improvements, and use cases (including HQ-to-HQ recommendations from audits and evaluations).
Support the writing of requests for change (RFC), bug reports, and user stories enabling smooth feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, engaging relevant stakeholders – with particular attention to high-volume departments such as Medical and Logistics.
Support the organisation and delivery of releases according to defined quality criteria (functional coverage, budget, time).
Automate role-based recommendations report for IMS onboarding, looking at best possible integration(s) as per OD’s ecosystem (Workday, Dynamics, SAP Success Factors, etc.).

Training, Documentation & Knowledge Sharing

Develop and maintain documentation, FAQs, configuration guides, and on-demand support materials (“how-to” videos, practical user guides).
Deliver targeted training and weekly Q&A sessions for users, including in-depth training of Insights-to-Action Country focal points (Information Management Champions and IS Officers) in implementation countries.
Contribute to IMS pre-departure briefings for staff deploying to implementation countries.
Build the capacity of country focal points to ensure sustained ownership beyond the incubator phase.

Stakeholder Collaboration & Multi-OD Coordination

Act as liaison between the I2A Project Team and IT focal points across ODs, supporting the assessment of common workflows versus OD-specific governance, configuration, and constraints.
Coordinate communication with all areas of the organisation impacted by the platform lifecycle, including missions, Cells, and HQ departments.
Contribute to the feasibility and decision notes that will inform whether and how I2A transitions to a large-scale or BAU solution from 2027.
Maintain consistent, transparent communication with stakeholders to provide updates, resolve issues, and ensure alignment.

Qualifications

Education

Essential: Tertiary degree in computer sciences, information systems, engineering or related field

Desired:

ITIL 4 Foundation Certification.
Project management certification (PMP, PMI, Hermès, ...)

Experience

Essential:

Minimum 3–5 years of work experience in application management, configuration, deployment, and support.
Demonstrated experience administering and configuring Atlassian Jira (workflows, custom fields, permission schemes, automations) at organisational scale.
Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools).

Desired:

Experience supporting an application across its full lifecycle, from configuration and deployment through to end-user support and continuous improvement.
Proficient in a wide range of technologies across various roles, including developer, technical lead, and test manager.
Experience with Power BI (dashboard design, dataset management) and Microsoft Power Platform (Power Apps, Power Automate) or other low-code solutions.
Familiarity with agile principles, design-thinking methodologies, and User Acceptance Testing practices.
Experience in an international environment is a plus

Languages

Essential: Advanced level of English, both written and spoken
Desired: Other MSF working language such as French / Arabic is a bonus.

Competencies

Technical Competencies

Solid understanding of IT concepts including SaaS application architecture, identity and access management, integrations, and IT service management.
Proficiency in Atlassian Jira administration, including configuration, parameterisation, and lightweight scripting (e.g., JQL, automations, REST API).
Ability to analyse and document business processes, workflows, and access models clearly and concisely.
Understanding of data quality, data protection, and privacy principles relevant to operational data and recommendations follow-up.
Awareness of the operational context in which MSF works (visits, recommendations, follow-up cycles) is an asset.

Behavioral/General Competencies

Open-mindedness
Leadership
Collaborative
Rigorous
Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes.

Tasks & Responsibilities

Are you skilled at managing Atlassian products?
Can you analyze user-reported issues, propose effective solutions, and automate processes to optimize workflows?
Can you lead the delivery of Jira Atlassian spaces rollouts, ensuring functional coverage, and timely completion?
Do you thrive in coordinating communication and collaboration across stakeholders, across departments and enjoy working as part of a team?
Are you capable of defining deployment plans, allocating resources, supervising efforts, and ensuring compliance with standards?
Can you produce clear documentation and reports to ensure traceability and drive informed decision-making?

Application Lifecycle Management

Manage the I2A platform (Jira-based MVP, Power BI dashboards, development of country specific SharePoint portals, supporting low-code components) through its lifecycle for the duration of the incubator phase, ensuring availability, performance, and quality.
Configure and adapt Jira projects, workflows, custom fields, permissions, and access segregation rules across the three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/OCBA prototype tenants.
Set up and maintain country-specific Jira environments for the selected implementation countries, including data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals used by Project Teams, Cells, and HQ stakeholders, ensuring data accuracy and refresh reliability.
Contribute to the design and testing of the simplified alternative MVP mock-up if the analysis of deployment resistance triggers that decision gate in Q4 2026.

Support & Maintenance

Provide Tier 1 and Tier 2 functional and technical support to end users (Country Teams, Heads of Mission, Coordinators, Project Teams, Flying / MIO / MST staff, Advisors, IMS cohorts, HQ referents), analysing reported incidents and proposing effective resolutions.
Liaise with the relevant DSI teams at OCG for Tier 3 support, change implementation, and integration with broader MSF systems.
Participate and Advise the Senior Project Manager on the relationship with Atlassian and any other external service providers, ensuring effective collaboration on configuration changes, license management, and technical issues.
Propose and implement process or configuration improvements derived from problem-management findings.

Product Development & Release Management

Collaborate with the Project Manager to assess and prioritize new features, improvements, and use cases (including HQ-to-HQ recommendations from audits and evaluations).
Support the writing of requests for change (RFC), bug reports, and user stories enabling smooth feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, engaging relevant stakeholders – with particular attention to high-volume departments such as Medical and Logistics.
Support the organisation and delivery of releases according to defined quality criteria (functional coverage, budget, time).
Automate role-based recommendations report for IMS onboarding, looking at best possible integration(s) as per OD’s ecosystem (Workday, Dynamics, SAP Success Factors, etc.).

Training, Documentation & Knowledge Sharing

Develop and maintain documentation, FAQs, configuration guides, and on-demand support materials (“how-to” videos, practical user guides).
Deliver targeted training and weekly Q&A sessions for users, including in-depth training of Insights-to-Action Country focal points (Information Management Champions and IS Officers) in implementation countries.
Contribute to IMS pre-departure briefings for staff deploying to implementation countries.
Build the capacity of country focal points to ensure sustained ownership beyond the incubator phase.

Stakeholder Collaboration & Multi-OD Coordination

Act as liaison between the I2A Project Team and IT focal points across ODs, supporting the assessment of common workflows versus OD-specific governance, configuration, and constraints.
Coordinate communication with all areas of the organisation impacted by the platform lifecycle, including missions, Cells, and HQ departments.
Contribute to the feasibility and decision notes that will inform whether and how I2A transitions to a large-scale or BAU solution from 2027.
Maintain consistent, transparent communication with stakeholders to provide updates, resolve issues, and ensure alignment.

Qualifications

Education

Essential: Tertiary degree in computer sciences, information systems, engineering or related field

Desired:

ITIL 4 Foundation Certification.
Project management certification (PMP, PMI, Hermès, ...)

Experience

Essential:

Minimum 3–5 years of work experience in application management, configuration, deployment, and support.
Demonstrated experience administering and configuring Atlassian Jira (workflows, custom fields, permission schemes, automations) at organisational scale.
Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools).

Desired:

Experience supporting an application across its full lifecycle, from configuration and deployment through to end-user support and continuous improvement.
Proficient in a wide range of technologies across various roles, including developer, technical lead, and test manager.
Experience with Power BI (dashboard design, dataset management) and Microsoft Power Platform (Power Apps, Power Automate) or other low-code solutions.
Familiarity with agile principles, design-thinking methodologies, and User Acceptance Testing practices.
Experience in an international environment is a plus

Languages

Essential: Advanced level of English, both written and spoken
Desired: Other MSF working language such as French / Arabic is a bonus.

Competencies

Technical Competencies

Solid understanding of IT concepts including SaaS application architecture, identity and access management, integrations, and IT service management.
Proficiency in Atlassian Jira administration, including configuration, parameterisation, and lightweight scripting (e.g., JQL, automations, REST API).
Ability to analyse and document business processes, workflows, and access models clearly and concisely.
Understanding of data quality, data protection, and privacy principles relevant to operational data and recommendations follow-up.
Awareness of the operational context in which MSF works (visits, recommendations, follow-up cycles) is an asset.

Behavioral/General Competencies

Open-mindedness
Leadership
Collaborative
Rigorous
Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes.

Application Manager – Insights-2-Action Project at Medecins Sans Frontieres (MSF)

Stand out to recruiters

Application Manager – Insights-2-Action Project at Medecins Sans Frontieres (MSF)

Stand out to recruiters