At M-KOPA, you'll lead the AIOps team from day one - owning delivery, growing the function, and proving the value. Your team builds automations and agents for internal use and serves as internal consultants, helping Engineering integrate AI into customer-facing products. Join us in combining cutting-edge AI tooling with purpose-driven work that makes digital and financial inclusion possible across Africa. Your key responsibilities: Lead two AIOps Engineers — own their delivery, development, and day-to-day work; Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve; Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work; Keep the AI tooling stack healthy as usage scales across 2,500+ employees; Stay current on emerging AI tools and technologies - know what's hype and what's actually useful; Help refine AI training for the wider organisation, including Engineering teams. Technical Environment: AI & Agentic Frameworks: Claude, LangChain, MCP, Google ADK (or similar agentic tooling); Automation & Prototyping: Scripting, workflow tools, AI-assisted development, rapid prototyping (Vercel/Railway); Enterprise Tooling: Identity automation (Entra), internal platforms, Notion, HiBob integrations; Existing Foundation: Twelve months of Claude, Notion, HiBob, and Entra automations already running in production. Our Approach: Build, don't just advise — this is a hands-on team that ships working automations and agents; Prove the value, then expand — start with two engineers, demonstrate impact, grow from there; Product-focused mindset — treat internal teams as customers and build tooling that works; Cut through the hype — evaluate emerging AI tools on practical value, not marketing buzz. What You Need: We're looking for someone with a strong technical background and product-focused. You won't be building models - we have Data Science teams for that. You'll be building agents, shipping automations, and leading a team that makes M-KOPA's internal operations smarter and faster. Required Experience: Hands-on experience building automations — scripting, workflow tools, or AI-assisted development; Hands-on experience building agents using agentic frameworks — LangChain, MCP, Google ADK or similar; Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms; People leadership experience — you've led or mentored engineers and can own a team's delivery and development.
