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The Account Manager is a senior client-facing position within the TaifaCare Service Centre, responsible for managing strategic relationships with key public health stakeholders. Assigned accounts include the Social Health Authority (SHA), County and Sub-County Departments of Health Administration (DHA), the Kenya Medical Supplies Authority (KEMSA), national regulatory bodies, and Level 5 and Level 6 HMIS hospitals and referral facilities. The role bridges operational support and stakeholder engagement, translating service desk insights into actionable intelligence, managing institutional escalations, and sustaining the adoption and performance of Kenya’s TaifaCare digital health platforms at national and county levels.