Warehouse Operator at Q-Sourcing Servtec Group

JOB PURPOSE

• Ensure accurate pricing for new transport business through effective coordination with Third-Party Service Providers (3PSPs), while maintaining organized and compliant distribution documentation.

KEY ACCOUNTABILITIES

Pricing

• Provide timely and accurate quotations for new transport business.

• Coordinate with 3PSPs to validate rates, capacity, and lead times.

• Review cost inputs to prevent pricing errors and protect margins.

Documentation Handling

• Ensure drivers submit complete, signed PODs and invoices, and verify all handover forms.

• Track POD submissions, identify delays, and escalate non-compliance.

• Review PODs, resolve incomplete/disputed records, and oversee timely closure.

• Enter delivery data into the system and verify record completeness.

• Scan and upload signed PODs for audit-ready retrieval.

• Address documentation queries from internal teams and clients.

• Maintain organized hardcopy and electronic archives with proper backup.

• Conduct routine audits to identify compliance risks and documentation gaps.

• Implement corrective actions for missing or incomplete PODs.

Reporting

• Submit daily reports on outstanding PODs.

• Provide daily updates to TSPs on pending deliveries.

• Submit weekly POD summary reports with scanned copies to clients.

• Generate weekly KPI reports on delivery and POD performance.

• Forward monthly billing reports to Finance for invoicing.

• Prepare POD records for audits and client inspections.

Safety, Health, Environment & Quality (SHEQ)

• Follow SOPs for safe documentation practices.

• Report non-conformances and assist with corrective actions.

• Verify shipment condition and escalate damage concerns.

• Ensure PPE compliance and assist with safety briefings.

• Report unsafe equipment handling and maintain clean documentation zones.

• Guide drivers during docking and support safe vehicle maneuvering.

• Assist in training new staff on documentation and safety procedures.

Communication & Collaboration

• Communicate clearly to support on-time, complete deliveries.

• Respond promptly to client queries and resolve delivery issues.

• Build positive relationships with internal teams and TSPs.

• Assist supervisors in organizing workflows and meeting daily goals.

• Participate in training and follow assigned task schedules.

REQUIREMENTS

• O-Level or equivalent.

• Essential: Experience in document filing, archiving, or logistics documentation.

• Strong attention to detail and analytical skills.

• Team-oriented with cross-department coordination ability.

• Proficient in Microsoft Office (Excel, Word, Outlook) and transport software (e.g., SOLOPLAN, Telematics).