Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience. Newark capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu and Juja.
Debt Recovery Agent Responsibilities:
- Make outbound and receive inbound calls on overdue payments.
- Negotiate realistic repayment plans that benefit both customer and company.
- Provide accurate details on account status and repayment terms.
- Record all interactions, agreements, and follow-ups in the system.
- Escalate complex cases to the Line Manager.
- Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
- Ensure compliance with company policies, regulations, and data protection laws.
- Maintain professionalism, courtesy, and empathy in all interactions.
- Collaborate with team members to meet overall goals.
Field Collection Agent Responsibilities:
- Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
- Plan recovery strategies to ensure timely repayment.
- Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
- Negotiate repayment plans while remaining courteous and professional.
- Participate in and support team collection drives.
- Maintain strong customer relationships while enforcing loan recovery.
- Submit daily, weekly, and monthly collection reports.
- Provide actionable market intelligence from branches.
- Maintain strong working relationships with local law enforcement.
- Adhere to recovery policies, procedures, and relevant laws.
- Perform any other duties as assigned by the line manager.
