KEY RESPONSIBILITIES: Proactively market and generate business through client recruitment, deposit mobilization and disbursement. Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships. Maintain up to date records of all customer visits for all customers. Cross sell all Faulu products and services to both existing and potential clients. Business growth initiatives including marketing activities, new business sign ups, new partnerships etc. Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations. Adhere to current procedures, processes, memos and circulars as may be issued from time to time. Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness. Address all customer queries within stipulated Service Level Agreements (SLAs). Monitor the portfolio quality on a daily basis and proactively institute remedial actions. Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code). Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections. Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO). Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility. SKILLS, KNOWLEDGE & COMPETENCIES: Business management skills. Credit management skills Supervisory skills. At least 4 years as a Universal Banker doing MSME loans. Lending hands on experience of at least 3 years. Competencies Required: Good communication. Interpersonal skills. Team leader/player. QUALIFICATIONS & EXPERIENCE: Business related degree from a recognized university. Professional Qualifications: Accounts Qualification Section 4 of CPAs. Additional Qualifications/Experience (Preferred, Not A Requirement): Master’s degree.
