esponsible for managing the Bank’s Retail non-performing portfolio under supervision of the Manager Retail Recoveries with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives. This is a fixed-term contract. KEY RESPONSIBILITIES: Strategy - 25% Ensure continuous new learning debt recovery techniques through trainings. Ensure implementation of debt recovery strategies within the unit. Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts. Ensure compliance with all controls, rules, policies, procedures, and regulations. Operations - 20% Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy. Manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank. Review retail files assigned to identify and select delinquent accounts for collection in order to maintain a low percentage of Portfolio at Risk. Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor. Recommend restructures, settlements and write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations. Ensure compliance to the Ban
