Senior Officer, Mandates provides effective and efficient banking services to commercial banks, the National & County Governments and other public entities, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to Government, financial institutions and public entities.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.
Work effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of the role.
Technical and Operational Responsibilities
Provide guidance to customers on mandate roles and user access rights.
Conduct pre-approval checks on all mandates and users.
Counter check data captured in the system to ensure it matches supporting documents attached to the created mandate.
Validate ID documents, signatures, work permits (where applicable) and institutional approvals used in creation of mandates.
Ensure mandate expiry periods comply with policy.
Reject non-compliant requests and guide customers on corrections.
Maintain mandate processing Service Level Agreements (SLAs).
Track and manage mandate queues in the system.
Escalate overdue, complex, or high-risk mandates to the Section Head.
Provide regulatory reports, management dashboards and internal audit report
