Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
Provide efficient and effective customer care.
Maintain order in the Banking Hall.
Perform the teller functions at the Head Office, Branch/Centres.
Provide first level approval for teller transactions.
Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
Audit tellers cash tills at the close of business.
Maintain the register of received documents.
Provide first level verification of documents.
Input or provide first level approval of opening, amending and closing of accounts.
Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.
Process
