able for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline.
You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.
The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment.
You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Responsibilities
Thrive in a fast paced environment
Be organised and have the ability to manage several projects at the same time.
Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.
Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.
Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
Strong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery.
Strong Risk and Issues Management and reporting.
Able to demonstrate strong IT skills, inclu
