n and Complaints Management Assist in management of the Bank’s court cases by working with external counsels to ensure proper documentation is filed in Court, appropriate witnesses are called and the Bank’s interests are protected at all stages of litigation through adequate legal representation; Negotiating out of court settlements to reduce Bank’s litigation thereby reducing the Bank’s exposure; Responding to demand letters and customer enquiries to minimize the chances of escalation to court and to maintain relationships with the customers; Processing payment of Advocate’s fees for litigation services offered and negotiating the same; Respond to demand letters and complaints as received; Updating the Litigation tracker and records; Proper filing of all correspondences; Review of existing securities in NPL and recommend remedial action as necessary; and Any other duties as may be assigned from time to time Legal Advisory and Monitoring changes/reviews in Law and Case law. Undertaking legal research and writing legal opinions on existing and emerging legal issues that may have an impact on its business; Monitoring changes/reviews in Law and Case law to ensure that the Bank’s security documents are up to date and comply with those changes/reviews; Review of existing and new laws to ensure that the bank’s security documents are up to date and comply with the changes/reviews; and Monitor changes or reviews in law and ensure implementati