Website Operator at Gosmart

About the Position

• We are looking for a motivated and reliable individual to join our team as a Website & Marketing Assistant.

• This is an entry-level position involving e-commerce website management, customer service, marketing, POS, and customer-facing responsibilities. Training will be provided, and previous experience is not essential.

Key Responsibilities

• Update and maintain products, prices, images, and information on the e-commerce website.

• Assist customers with website inquiries, online orders, and general customer service through the website, WhatsApp, social media, and in person.

• Assist with social media posts, product promotions, advertisements, and other basic marketing activities.

• Follow up with potential customers and leads.

• Follow up with existing customers regarding orders, customer experience, and outstanding payments.

• Assist with POS transactions and basic checkout duties when required.

• Help maintain accurate and up-to-date customer and product information.

• Use AI and other digital tools to assist with content creation, research, marketing, and day-to-day tasks.

• Assist with other duties and tasks as assigned from time to time.

Qualifications & Skills

• Good computer skills and comfortable learning new software.

• Good written and verbal communication skills.

• Good customer service and communication skills.

• Good attention to detail.

• Ability to learn quickly and follow instructions.

• Organized, reliable, and willing to take initiative.

• Comfortable communicating with customers both online and in person.

• Willingness to learn and use AI tools and new technology.

• Ability to work full-time from our Eldoret office.

Preferred but not required:

• Experience with websites, e-commerce, social media, or digital marketing.

• Experience with Microsoft Word and Excel.

• Basic knowledge of graphic design or content creation.

• Familiarity with Odoo, Facebook, Instagram, TikTok, or similar platforms.