Role Summary
Cloud Productivity Solutions is seeking a confident, customer-focused, and results-driven Telesales Representative to support business growth through lead generation, customer engagement, opportunity qualification, and structured sales follow-up. The successful candidate will promote CPS solutions, including Modern Work, Cybersecurity, Cloud, Infrastructure, Business Applications, Managed Services, and Digital Transformation offerings.
Key Responsibilities
- Make outbound calls to prospective and existing customers to promote CPS products and services.
- Respond to inbound sales inquiries and convert prospects into qualified opportunities, quotations, meetings, or closed sales.
- Qualify leads by understanding customer needs, timelines, budget, decision-making process, and revenue potential.
- Maintain accurate CRM records for calls, customer information, follow-ups, pipeline updates, and sales activities.
- Follow up on prospects, renewals, upsell, and cross-sell opportunities to support revenue growth and retention.
- Collaborate with the sales and customer support teams to ensure a smooth customer experience.
Academic Qualifications
- Minimum KCSE mean grade of C+ or equivalent, with at least C+ in English, Kiswahili, and Mathematics.
- Diploma in Sales and Marketing, Business Administration, Communications, Customer Service, Information Technology, or any other relevant field.
- Bachelor's degree in a business, communication, sales, marketing, or technology-related discipline will be an added advantage.
Minimum Requirements
- Previous experience in telesales, telemarketing, outbound sales, inside sales, or a similar role.
- Proven ability to sell products or services over the phone.
- Strong communication, persuasion, negotiation, and objection-handling skills.
- Ability to work toward daily, weekly, and monthly sales targets.
- Proficiency in using CRM systems, email, phone systems, and digital tools.
- Professional, proactive, persistent, and results-driven attitude.
