CloudFactory

Talent Operations Specialist at CloudFactory

Nairobi, NairobiNairobiFull Time2 - 4 years

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Role Summary

As a Talent Operations Specialist, you will support the day-to-day operational processes that keep the employee lifecycle running smoothly, from onboarding and contract administration to offboarding and HRIS data management. You will assist with process documentation, audits, and routine employee relations communications, working closely with the wider Talent team. This is a great opportunity to build your HR operations expertise within a mission-driven, fast-scaling organization.

Employee Lifecycle Administration

Undertake accurate and timely employee administration and transactional processes, including drafting and sending employment contracts, making changes to individual terms and conditions, document processing, onboarding, offboarding, and internal mobility.

Conduct background and document checks for the core team, ensuring new team members have submitted required clearance certificates.

Process Management Support

Support the documentation and improvement of Talent processes and procedures, ensuring alignment with global standards and local regulations.

Assist in the implementation of technology solutions, such as HRIS enhancements or self-service portals, to improve efficiency and user experience.

Participate in process audits and assessments to identify areas for improvement.

Must-have skills (required)

Talent process knowledge: applies knowledge of talent management processes to support employee relations activities and initiatives.

Systems proficiency: demonstrates proficiency in HRIS and other relevant systems, leveraging technology to streamline processes and enhance data management.

Stakeholder relationship management: establishes rapport with stakeholders to facilitate the resolution of employee relations issues and ensure alignment with organizational objectives.

Communication and customer service skills: demonstrates clear and empathetic communication, fostering trust and rapport with stakeholders while delivering exceptional service.

Decision-making: exercises judgment in making decisions on routine employee relations issues, considering various perspectives and potential implications.

Problem-solving and conflict resolution: applies problem-solving and conflict resolution skills to resolve routine issues, seeking guidance from supervisors as necessary.

Change management: supports change management initiatives related to employee relations, providing guidance to colleagues during periods of transition.

Talent Operations Specialist at CloudFactory

Stand out to recruiters

Talent Operations Specialist at CloudFactory

Stand out to recruiters

Role Summary

Responsibilities:

Employee Lifecycle Administration

Process Management Support

Communication And Correspondence

Audit And Compliance Support

Conflict Resolution Support

Requirements

Must-have skills (required)

Academic and Professional Requirements

Nice-to-have skills (preferred)