AL
Afratech Limited
System Support Intern at Afratech Limited
KenyaFull TimeMid-Senior Level
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Afratech Limited
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About the Company
We are a dynamic hospitality, security, and access solutions company seeking a talented System Support Intern to join our team. This internship offers hands-on experience in a fast-paced environment, with the possibility of permanent placement. If you are eager to grow your career and thrive in a winning team, this is the opportunity for you.
Key Responsibilities
Technical support: Provide initial assistance to client requests via phone and email.
System deployment: Install and configure new door lock systems on servers and workstations and redeploy existing ones.
Hardware/software maintenance: Ensure systems are maintained to agreed standards.
Client guidance: Support clients in understanding and correctly using software/hardware in the hotel or organizational settings.
Minor repairs: Perform small-scale fixes on hardware equipment and locks.
Technology updates: Stay current with new technologies and industry developments.
System improvement recommendations: Advise clients on justified enhancements to improve system functionality.
Perform any other duties assigned by the Support Manager.
Qualifications
Bachelor's degree in IT, Computer Science, or related field.
1–3 years of hands-on experience in computer hardware installation, troubleshooting, and system administration.
Willingness to travel locally and internationally.
Valid passport required.
Reside in Nairobi
Fluency in French is an added advantage.
Skills
Communication skills: Strong interpersonal and influencing abilities.
Problem-solving: Sound decision-making and analytical skills.
Innovation: Positive, proactive, and adaptable mindset.
Multitasking: Ability to prioritize tasks without direct supervision.
Technical aptitude: Quick understanding of product components.
Attention to detail: Strong focus on accuracy and troubleshooting.
Customer service: Pleasant demeanor and client-focused approach.