GRSL
Gap Recruitment Services Limited
Service Desk Coordinator Intern at Gap Recruitment Services Limited
Nairobi, NairobiKenyaFull TimeMid-Senior Level
Stand out to recruiters
Get an ATS-compliant resume tailored to roles like this one.
Gap Recruitment Services Limited
Get an ATS-compliant resume tailored to roles like this one.
Key Responsibilities
Assist in preparing commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits and service call-outs.
Track quotations and follow up on outstanding client approvals.
Support the Support Coordinator in maintaining accurate preventive maintenance schedules.
Assist in monitoring outstanding repairs, replacements, and service actions through to completion.
Support client communication, including responding to service-related emails and enquiries.
Maintain accurate records of quotations, approvals, follow-ups, and service activities.
Liaise with the Presales and Support teams to obtain information required for quotation preparation.
Assist the Presales team with commercial quotations for project-related activities.
Follow up with internal teams on outstanding client requests and service-related actions.
Help identify potential delays and escalate them to the relevant team members.
Provide general administrative and coordination support to the Support Department.
Assist with other service desk activities as assigned.
Qualifications & Experience
Diploma or Degree in Business Administration, Engineering, or a related field.
Recent graduate or candidate looking to gain practical experience in service coordination or administration.
Good working knowledge of Microsoft Excel and Word.
Good written and verbal communication skills.
Strong organizational and administrative skills.
Attention to detail and accuracy.
Ability to manage multiple tasks and follow up on assigned activities.
Proactive attitude with a willingness to learn.
Ability to work effectively with different teams and stakeholders.
Customer-focused and professional approach.
Familiarity with CRM, quotation, or service management software is an added advantage.