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Operational Leadership & Governance \u003c/b>\u003c/p>\n\n\u003cp>● Provide management oversight and direction to departmental managers, supervisors, and team leads. \u003c/p>\n\n\u003cp>● Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items. \u003c/p>\n\n\u003cp>● Identify recurring operational failures, determine root causes, and implement sustainable process improvements. \u003c/p>\n\n\u003cp>\u003cb>2. Departmental Oversight \u003c/b>\u003c/p>\n\n\u003cp>● Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness. \u003c/p>\n\n\u003cp>● Transportation & Logistics: Oversee daily transport management, route scheduling, fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance. \u003c/p>\n\n\u003cp>● Unit Operations & Readiness: Ensure high presentation standards across all units, manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows. \u003c/p>\n\n\u003cp>● Repairs & Maintenance: Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.\u003c/p>\n\n\u003cp> ● Office Operations: Provide administrative oversight to ensure a secure, well-supplied, and functional workplace. \u003c/p>\n\n\u003cp>Key Performance Indicators Specific targets will be agreed through the company’s operating plan. Performance Area Unit readiness Service quality Maintenance \u003c/p>\n\n\u003cp>How Success Is Measured Units ready by agreed check-in and handover times \u003c/p>\n\n\u003cp>Housekeeping inspection pass rate and reduction in repeat complaints Repair resolution time, preventive-maintenance completion and repeat defects \u003c/p>\n\n\u003cp>Transport Cost & inventory Team performance Reporting Reporting \u003c/p>\n\n\u003cp>Requirements \u003c/p>\n\n\u003cp>On-time assignment completion, fuel efficiency and vehicle downtime Budget adherence, inventory accuracy and reduced wastage Productivity, training completion and SOP compliance Timely, accurate trackers, risk updates and action closure \u003c/p>\n\n\u003cp>● Weekly departmental performance, unit-readiness, incidents and priority action update. \u003c/p>\n\n\u003cp>● Monthly operating-cost, maintenance, transport, inventory and service-quality review. \u003c/p>\n\n\u003cp>● Quarterly operational improvement, staffing and resource-planning recommendations. \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>Qualifications & Experience \u003c/b>\u003c/p>\n\n\u003cp>● Diploma or bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.\u003c/p>\n\n\u003cp> ● At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred. \u003c/p>\n\n\u003cp>● Working knowledge of housekeeping, maintenance, transport, procurement, budgets, reporting and operational cost drivers. \u003c/p>\n\n\u003cp>● Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues. \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>Core Competencies \u003c/b>\u003c/p>\n\n\u003cp>\u003cb>Operational leadership \u003c/b>\u003c/p>\n\n\u003cp>• Planning and prioritisation \u003c/p>\n\n\u003cp>• Cost control \u003c/p>\n\n\u003cp>• Quality 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