Senior Officer, Program Operations at Save the Children at Save the Children

Senior Officer, Program Operations at Save the Children at Save the Children | Iko Kazi

Principal Accountabilities

Global Programme Operations Coordination and Program Risks, Delivery & Performance (40%)

Coordinate the planning, delivery, monitoring and reporting of the Global Programme Operations and PRDP annual workplan and strategic priorities.
Support the tracking of key performance indicators, milestones and deliverables across the Global Programme Operations portfolio, escalating risks and dependencies where appropriate.
Facilitate collaboration across GPO teams and wider International Programmes stakeholders to promote integrated planning and delivery.
Support leadership decision-making through the preparation of reports, dashboards, briefing materials and presentations.
Contribute to the development, implementation and continuous improvement of operational processes, governance mechanisms and ways of working.
Support organisational change and transformation initiatives by coordinating implementation activities, communications and stakeholder engagement.

Programme Risk, Delivery & Performance Support (30%)

Support the Programme Risk, Delivery & Performance agenda through coordination of risk management, performance monitoring and continuous improvement activities.
Coordinate the collection, consolidation and analysis of programme risk information and action plans, ensuring quality and consistency of reporting.
Support preparation of strategic risk and performance reporting for senior leadership, governance forums and Board-level discussions.
Contribute to the identification of trends, lessons learned and opportunities for strengthening programme delivery and organisational performance.
Support cross-functional initiatives designed to improve programme effectiveness, operational efficiency and accountability.

Learning, Knowledge Management & Capacity Strengthening (20%)

Support the design, coordination and delivery of learning and capacity strengthening initiatives across the Global Program Operations community.
Maintain and continuously improve knowledge management platforms, ensuring access to relevant guidance, tools, lessons learned and resources.
Help foster a culture of learning, collaboration and innovation through communities of practice, knowledge-sharing events and engagement activities.
Support the collection, synthesis and dissemination of operational learning and good practices from across Save the Children.

Communications, Engagement & Leadership Support (10%)

Develop high-quality communications, newsletter and engagement materials that promote alignment, visibility and understanding of team priorities and achievements.
Coordinate leadership meetings, team events, workshops and strategic planning sessions.
Support leadership communications and stakeholder engagement activities across the wider Global Programmes Operations community.
Provide high-level project and operational support to senior leaders as required**.**

Experience and Skills

Essential

Experience supporting complex projects, programmes or operational initiatives in an international organisation.
Experience coordinating multiple stakeholders and workstreams within a matrixed environment.
Strong project management and organisational skills, including planning, monitoring and reporting.
Experience supporting performance management, risk management, change initiatives or continuous improvement processes.
Proven ability to analyse information, identify trends and translate findings into actionable recommendations.
Experience producing high-quality presentations, reports, briefing materials and communications for senior stakeholders.
Excellent facilitation, communication and stakeholder management skills.
Strong knowledge of Microsoft 365 applications, collaboration platforms and virtual engagement tools.
Ability to balance strategic thinking with strong delivery and execution focus.
Demonstrated commitment to collaboration, inclusion and continuous learning**.**

Desirable

Experience within an international NGO or humanitarian/development organisation.
Knowledge of programme management, risk management or organisational performance frameworks.
Experience supporting organisational change or transformation programmes.
Knowledge of SharePoint, Power BI or similar reporting and knowledge-management tools.

Education and Qualifications

Essential

Bachelor's degree in international development, Business Administration, Project Management, Public Administration, Organisational Development, Risk Management, Management, Social Sciences, or a related field; or equivalent relevant professional experience.
Demonstrated knowledge of programme and project management approaches, planning and performance management practices.
Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Teams and SharePoint.
Professional fluency in English, with excellent written, verbal, facilitation and presentation skills.

Desirable

Professional certification in Project Management (PRINCE2, PMP, Agile, MSP or equivalent).
Certification or training in Risk Management, Organisational Performance, Monitoring & Evaluation, Change Management, Continuous Improvement or Knowledge Management.
Experience with Power BI, data visualisation and performance reporting tools
Specialized training in social change and locally-led programming or partnerships
Written language skills in French, Spanish or Arabic

Senior Officer, Program Operations at Save the Children