Sales Support at Kerry

KenyaFull TimeMid-Senior Level

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About the role

We are looking for a skilled sales support specialist to coordinate sales functions in our team and ensure high levels of customer intimacy. The ideal candidate will be apt in building strong relationships with the KAM team and our strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

Key responsibilities

Responsibilities

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders.

Qualifications and skills

Proven experience in a sales or customer care environment
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
Diploma or Degree in business administration, sales or relevant field