TCL
Topscore Consultants Limited
Sales and Adminstration Assistant at Topscore Consultants Limited
KenyaFull TimeMid-Senior Level
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Topscore Consultants Limited
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Are you a proactive, customer-focused professional with a passion for sales and administration? We are looking for dynamic individuals to join our client's team as Sales & Admin Assistants based in Mombasa.
Key Responsibilities
Attend to walk-in customers and provide excellent customer service.
Conduct field visits to prospective and existing customers.
Identify and pursue new business opportunities.
Follow up on customer inquiries and convert leads into sales.
Conduct post-sale customer satisfaction follow-ups.
Market products through cold calling, prospecting, negotiation, and closing sales.
Manage branch stock and coordinate replenishment.
Handle cashiering duties, invoicing, and daily reconciliations.
Coordinate repair and maintenance processes for customer equipment.
Ensure efficient day-to-day branch operations.
Prepare administrative documentation and correspondence.
Key Performance Indicators
Achievement of assigned sales targets
Customer inquiry conversion rate
Customer satisfaction levels
Accuracy in stock management
Timely and accurate cashiering reconciliations
Efficient branch operations
Product knowledge and promotion effectiveness
Qualifications & Requirements
Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.
2–4 years' experience in sales, administration, customer service, or branch operations.
Experience in ICT equipment or technical products will be an added advantage.