SG
Solvo Global
Risk Operations Coordinator at Solvo Global
KenyaFull TimeMid-Senior Level
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Solvo Global
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We are looking for a detail-oriented, analytical, and customer-focused Risk Operations Coordinator to join our growing team.
This role is ideal for professionals who enjoy working with documentation, client support, data validation, reporting, and operational processes. You'll play a critical role in supporting insurance-related operations, maintaining accurate records, processing requests, and ensuring exceptional service for both clients and internal teams.
If you're looking for stability, development, and long-term growth within a professional organization, this opportunity is for you.
What You'll Do
Insurance & Risk Operations
Process Certificates of Insurance (COIs)
Review policy information and carrier documentation
Ensure certificates are issued accurately and from the appropriate policy
Process requests through internal platforms and service portals
Maintain organized and updated insurance records
Client & Vendor Support
Communicate with clients, carriers, vendors, and internal stakeholders
Respond to requests and follow up on pending items
Provide professional and timely customer service
Build strong working relationships across multiple teams
Documentation & Data Management
Maintain policy endorsements and operational records
Update payment trackers and internal databases
Verify information accuracy and identify discrepancies
Support reporting and administrative projects
Process Improvement
Follow structured procedures and operational workflows
Support initiatives that improve efficiency and service quality
Assist with special projects assigned by leadership
What We're Looking For
Required Qualifications
1–3 years of experience in:
Administrative Support
Customer Service
Insurance Operations
Payroll Support
Business Operations
Back-Office Environments
Strong Microsoft Office skills