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Vivo Energy
Retail Territory Manager at Vivo Energy
KenyaFull TimeMid-Senior Level
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Vivo Energy
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Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment and other related business plan targets that will allow Vivo Energy Kenya Ltd to monitor performance against plan. Manage and support implementation of marketing propositions and promotions, also proactively liaising and communicating with all departments within Vivo Energy Kenya Ltd to ensure customer's requirements are met.
MAIN ACCOUNTABILITIES & WHAT YOU'LL BE DOING
The role holder is accountable to:
Ensure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstation
Identify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate tools
Ensuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate
Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R
Review Retailer's P&L statements, and support Retailer to develop action plans to close performance gaps
Sustain a strong HSSE culture within geographical area
Deliver agreed HSSE targets for geographical area
Protect Vivo Energy's interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively
Plan and conduct site visits in accordance with Call Planning Cycle tool
Ensure delivery of a competitive pricing position through fuel pricing procedures
Implementation and ongoing support of Marketing and Network initiatives
KEY & EXCITING NEW CHALLENGERS
Identify Gaps in all aspects of site performance (including service and ‘people') for geographical area and mandate, advice or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site
Maximizing all sales development potential whilst protecting Vivo Energy's interests, through the coaching and motivating of Retailers
Participate in attraction and selection of the right Retailers
Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance
Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance
Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans
Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals
Manage and maintain a Retailer master plan within Territory through Retailer assessment and involvement with recruitment processes
Job Knowledge, Skills & Experience:
Essential
Broad competence in Retail Sales & Operations
A graduate in a Business or Engineering
Strong team member with excellent communications skills
Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers and delivering Retail Customer Commitment
Competencies:
Market Awareness
Customer Value Proposition
Maximize Business Potential
Lead yourself & others
CRM