52:I[27201,["$2","$3","$4","$5","$6","$7"],"IconMark"] 50:T1d2f,{"@context":"https://schema.org","@type":"JobPosting","title":"Retail Sales Manager","description":"\u003cp>\u003cb>Primary Responsibilities\u003c/b>\u003c/p>\n\n\u003cp>\u003cb>A. Retail Sales Management \u003c/b>\u003c/p>\n\n\u003cp>1. Develop and implement retail sales strategies to achieve monthly and quarterly sales targets across all company shops.\u003c/p>\n\n\u003cp> 2. Monitor sales performance by shop, product line, and region, and take corrective actions where targets are not met. \u003c/p>\n\n\u003cp>3. Lead and motivate shop sales teams to deliver outstanding sales results.\u003c/p>\n\n\u003cp> 4. Ensure each retail outlet adheres to the company’s visual merchandising, branding, and display standards.\u003c/p>\n\n\u003cp>5. Plan and execute periodic retail promotions, price reviews, and special campaigns in collaboration with the Marketing Manager. \u003c/p>\n\n\u003cp>6. Conduct market intelligence and competitor benchmarking to guide pricing, product mix, and marketing decisions. \u003c/p>\n\n\u003cp>7. Analyse footfall and conversion rates to identify gaps and opportunities for improvement.\u003c/p>\n\n\u003cp> 8. Oversee stock levels, reordering, and product assortment to ensure optimal availability and minimize stockouts or overstocking.\u003c/p>\n\n\u003cp> 9. Ensure adherence to approved planograms and make improvements where necessary \u003c/p>\n\n\u003cp>\u003cb>\u003cbr>\u003c/b>\u003c/p>\n\n\u003cp>\u003cb>B. People Leadership & Coordination: \u003c/b>\u003c/p>\n\n\u003cp>1. Provide leadership, coaching, and performance management for all retail and customer service staff. \u003c/p>\n\n\u003cp>2. Set clear performance goals and conduct regular evaluations\u003c/p>\n\n\u003cp>. 3. Identify training needs and work with HR to implement retail and customer service training programs.\u003c/p>\n\n\u003cp> 4. Foster a culture of teamwork, accountability, and customer focus.\u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb> C. Reporting & Analytics \u003c/b>\u003c/p>\n\n\u003cp>1. Prepare and present weekly and monthly retail sales and customer service performance reports. \u003c/p>\n\n\u003cp>2. Analyze sales trends, customer behavior, and service data to guide management decisions. \u003c/p>\n\n\u003cp>3. Maintain and update customer databases for follow-up, retention, and loyalty programs.\u003c/p>\n\n\u003cp> 4. Recommend process improvements based on performance trends and customer insights. \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>D. Cross-functional Collaboration \u003c/b>\u003c/p>\n\n\u003cp>1. Work closely with the Marketing Manager to ensure consistent brand messaging and promotional alignment.\u003c/p>\n\n\u003cp> 2. Liaise with Production and Supply Chain teams to plan adequate product supply to shops. \u003c/p>\n\n\u003cp>3. Partner with Finance to ensure proper reconciliation of retail collections and accurate sales reporting.\u003c/p>\n\n\u003cp> 4. Support Institutional and Modern Trade Sales Managers by providing insights into retail customer trends and feedback \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>E. Compliance and Operational Efficiency: \u003c/b>\u003c/p>\n\n\u003cp>1. Ensure adherence to company policies, procedures, and legal requirements across all sales activities. \u003c/p>\n\n\u003cp>2. Optimize operational processes to improve efficiency and reduce costs within the sales department.\u003c/p>\n\n\u003cp> 3. Collaborate with other departments, such as Marketing and Supply Chain, to streamline cross-functional operations.\u003c/p>\n\n\u003cp>\u003cb>\u003cbr>\u003c/b>\u003c/p>\n\n\u003cp>\u003cb>F. Self-Management \u003c/b>\u003c/p>\n\n\u003cp> 1. Support, comply, and ensure complicity with Company Core values, Quality and Environmental standards, and all other Company policies and procedures \u003c/p>\n\n\u003cp> 2. Support, encourage and develop the team and take ownership of team cohesion\u003c/p>\n\n\u003cp> 3. Proactively contribute to creating a good team atmosphere \u003c/p>\n\n\u003cp>4. Anticipates and overcomes obstacles. \u003c/p>\n\n\u003cp>5. Make useful links to arrive at insightful plans and solutions \u003c/p>\n\n\u003cp>6. Embraces personal challenge. \u003c/p>\n\n\u003cp>7. Confident, rounded thinking \u003c/p>\n\n\u003cp>8. Is resilient, optimistic, and open to change \u003c/p>\n\n\u003cp>9. Has an Adult: Adult, collaborative approach to others \u003c/p>\n\n\u003cp>10. A self-starter, motivated and able to positively motivate others \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>Key Performance Indicators \u003c/b>\u003c/p>\n\n\u003cp>• Achievement of retail sales targets (monthly & quarterly)\u003c/p>\n\n\u003cp> • Customer satisfaction index (CSI) \u003c/p>\n\n\u003cp>• Complaint resolution time and rate\u003c/p>\n\n\u003cp> • Shop conversion rates and average transaction value \u003c/p>\n\n\u003cp>• Customer retention and repeat purchase rate\u003c/p>\n\n\u003cp> • Compliance with visual merchandising and customer service standards\u003c/p>\n\n\u003cp> • Staff productivity and performance improvement metrics \u003c/p>\n\n\u003cp>\u003cb>\u003cbr>\u003c/b>\u003c/p>\n\n\u003cp>\u003cb>Skills & Competencies\u003c/b>\u003c/p>\n\n\u003cp> • Strategic thinking and problem-solving abilities.\u003c/p>\n\n\u003cp> • Operational Excellence \u003c/p>\n\n\u003cp>• Effective leadership, team management, and people development skills \u003c/p>\n\n\u003cp>• Relationship Building\u003c/p>\n\n\u003cp> • Analytical Skills \u003c/p>\n\n\u003cp>• Communication\u003c/p>\n\n\u003cp> • Negotiation \u003c/p>\n\n\u003cp>• Results-Oriented Candidate Specific \u003c/p>\n\n\u003cp>\u003cbr>\u003c/p>\n\n\u003cp>\u003cb>Qualifications & Skills \u003c/b>\u003c/p>\n\n\u003cp>▪ Bachelor’s degree in business administration, Sales, Marketing, or a related field. \u003c/p>\n\n\u003cp> ▪ Proven experience (7 years) in sales management, preferably within the Furniture & Retail industry\u003c/p>\n\n\u003cp> ▪ Strong leadership abilities with a track record of successfully managing and developing sales teams. \u003c/p>\n\n\u003cp>▪ Excellent analytical skills with the ability to interpret sales data and formulate actionable insights.\u003c/p>\n\n\u003cp> ▪ Exceptional communication and interpersonal skills for effective team collaboration and client interactions. \u003c/p>\n\n\u003cp>▪ Proficiency in sales software, CRM systems, and 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Primary Responsibilities

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