CM
Caritas MFB
Relationship Officer - Agribusiness at Caritas MFB
KenyaFull TimeMid-Senior Level
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Caritas MFB
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JOB PURPOSE
KEY RESPONSIBILITIES
Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank's strategy.
Increase bank deposits for the Agribusiness portfolio and the bank.
Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base.
Drive to increase interest and non-interest income from Agribusiness banking.
Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation.
Conducting market intelligence and surveys in respect to competitor products and market trends.
New Agribusiness product development
Appraisal and evaluation of all new Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval.
Ensure participation in relevant forums with key partners/customers.
Proactively engage customers to establish service levels and initiate constant improvement.
Provide regular and honest feedback to agents and clients.
Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
Keep customers constantly informed on the progress of their applications and drive this culture throughout the team.
Maintain a high quality-lending book, through prudent and effective management thereof.
Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
Cross – selling of all bank services and marketing for new business.
Collection of market intelligence information, local competition, products, and levelsof service.
Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly.
Training of new and existing clients on the Bank's products.
Develop rapport with potential clients and be able to close sales and contracts inlending and bank business acquisition.
To perform any other duty as assigned in line with the Organizational goals and objectives.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
A university degree preferably in a business-related field.
AKIB banking certificates will be an added advantage.
3 years' experience in banking, 2 of which should be in Business development and customer relationship management.
Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
Good understanding of prudential guidelines and KYC.
Have strong communication and team building skills with ability to work with diverse teams.
Resilient, Confident, and self-motivated.