S
Spiro
Regional Aftersales manager-Eastern(Machakos/Meru) at Spiro
KenyaFull TimeMid-Senior Level
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Spiro
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Role Purpose
Key Responsibilities
Regional Aftersales BusinessOwnership
Service Operations & TAT Management
Spare Parts Sales &Revenue Performance
Network Expansion & Operational Readiness
Technician Training & Capability Development
Rider Engagement &Community Leadership
Customer Experience & Brand Representation
Escalation & Governance Framework
Revenue Ownership Boundaries
Regional KPIs (MeasuredOutcomes)
Operational KPIs
Financial KPIs
Customer & Network KPIs
Qualifications & Experience
Bachelor's Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
7–10 years experience in automotive, EV, or mobilityaftersales operations.
Minimum 3–5 years in a supervisory or regional leadership role.
Strong knowledge of DMS, warrantyprocesses, and serviceperformance management.
Proven experience managingmulti-site service operations.