QSG
Q-Sourcing Servtec Group
QSSK- Operations Supervisor at Q-Sourcing Servtec Group
KenyaFull TimeMid-Senior Level
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Q-Sourcing Servtec Group
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Job Summary
DUTIES & RESPONSIBILITIES:
Oversee and coordinate security guards across assigned posts.
Prepare duty rosters and ensure full coverage of shifts.
Document and report incidents accurately and promptly.
Conduct security briefings and train guards on protocols, emergency responses, and customer service.
Ensure guards understand post orders and standard operating procedures (SOPs)
Submit daily, weekly, and incident reports to management
Respond to client inquiries, complaints, or service issues promptly
Address operational issues as they arise and escalate complex problems when necessary.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Diploma/Degree in Criminology, Security Management, or related field.
At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role.
Strong leadership and decision-making skills
Excellent observational and analytical abilities
Clear communication and interpersonal skills