Presales Executive Francophone Africa at Orchid HR Outsourcing

Presales Executive Francophone Africa at Orchid HR Outsourcing | Iko Kazi

Location: Nairobi, Kenya

Reports to: Sales and Operations Coordinator

Industry: Customer Experience & Queue Management Solutions Market Focus: Francophone West and Central Africa

ABOUT THE ROLE

Our client is a Customer Experience (CX) and Queue Management solutions provider operating across 13 African markets. Their product suite spans Queue Management Systems (QMS), Virtual QMS (VQMS), Self-Service Kiosks, Digital Signage, Appointment Booking, a CX CRM, and a CX Feedback Portal, primarily serving banking, healthcare, government, and enterprise clients. On their behalf, we are looking for a Presales Executive Francophone Africa: a bilingual commercial role responsible for supporting the sales team across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage Proof-of-Concept (POC) engagements across markets including DRC, Senegal, Ivory Coast, and other Francophone territories. While French language proficiency is a critical requirement, strong sales and client engagement skills are equally important this is as much a commercial role as it is a linguistic one.

KEY RESPONSIBILITIES

Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets.
Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations.
Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements.
Conduct product demonstrations of the full solutions suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets.
Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through.
Support client discovery and needs analysis sessions to position the right solution for each francophone prospect.
Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks.
Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi market submissions.
Manage and update CRM records (Zoho) with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts.
Produce regular reports in English on bid activity, demo pipeline, POC status, and win/loss analysis for leadership.

SKILLS & COMPETENCIES

Experience & Technical Background

Bachelor's degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field.
Minimum 2 years of experience in a presales, bids, or commercial coordination role ICT, technology, or enterprise solutions environment preferred.
French language fluency at C1 minimum written and spoken; you will draft proposals, lead demonstrations, and communicate with clients in French daily.
Strong English communication all internal reporting, leadership updates, and cross-team coordination are conducted in English.
Demonstrated experience in bids and tender management, including proposal preparation and end-to-end submission processes.
Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and PowerPoint (presentations and demos).
Hands-on experience with a CRM system for pipeline and activity management Zoho CRM experience is strongly preferred.
Familiarity with Francophone African procurement environments OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast.
Sales or account management background is a meaningful advantage.
Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage.
Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market is an added advantage.

Core Competencies

Strong sales and client engagement skills language fluency alone is not sufficient; the ability to build rapport, handle objections, and drive deals forward is equally critical.
Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages.
Outspoken, confident, and commercially energetic comfortable leading client meetings and demonstrations in French without prompting.
Culturally aware and adaptable across different Francophone markets understands that DRC, Senegal, and Ivory Coast require different commercial approaches.
Highly organized and deadline-driven, with the ability to manage multiple concurrent bids across multiple markets.
Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team.
Collaborative and dependable sales reps in francophone markets rely on this person to deliver professional, accurate bilingual output on time.

Presales Executive Francophone Africa at Orchid HR Outsourcing

Stand out to recruiters

Presales Executive Francophone Africa at Orchid HR Outsourcing

Stand out to recruiters