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Equiti
Payments Officer - Maternity Cover at Equiti
KenyaFull TimeMid-Senior Level
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Equiti
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Responsibilities
Processing andĀ monitoring all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
Processing andĀ monitoring all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
Processing andĀ Monitoring indemnification requests after necessary approvals.
Processing and MonitoringĀ urgent Credits to ensure protections of client's margin after necessary approvals.
Assisting internal and external clients with major queries and requests related to payments and account transactions.
Provide the clients guidance on how to use client's portal to deposit, withdraw or do an internal transfer between account.
Handling client's complaints in a professional manner, follow up with the concerned department or PSPs if necessary and assure an audit or escalation to completion.
Report technical issues and pursue to completion.
Preparing necessary handovers for the morning shifts, including withdrawal batches, tickets, and any issue that will need their action/assist with team's workload.
Assist with the preparation of the daily payment reconciliation report between our systems to ensure there is no misappropriation
Compliance, risk and fraud checks - carrying out various identification checks to comply with anti-money-laundering regulations.
Assisting seniors and management with all ad-hoc queries, reports, and investigations.
Follow up with banks and PSPs on missing payments or related issues.
Handling confidential information in accordance with the Data Protection Act.
Skills & Competencies
Self-starter and able to work with minimal supervision.
Strong analytical and problem-solving skills.
Excellent management and attention to details.
Being flexible and adaptable is very important.Ā Ā
Aptitude for building relationships and ability to communicate on complex issues.
Fluent in spoken and written Swahili and English.
Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
Has capacity to adapt to the changing market environment and work well under pressure.
FX and trading knowledge is an advantage.
Proficient in all forms of communication externally and internally.
Discretion in handling sensitive information.
Team player with the ability to cooperate with multiple parties.
Able to adjust easily to any new product and payment method on boarded by the company.
Experience Requirements
Business related bachelor's degree
ACCA/CPA qualification will be an added advantage.
Excellent interpersonal and customer service skills in English and Swahili
At least 3 years' experience in Finance/Accounting / Banking / Customer Service industries is an advantage.
Perks
Each of our offices has its special perks; be it āno ties', free lunches, charity events, or a hybrid work policy ā but whenever you walk into an Equiti office, you're sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
Competitive salary package
Medical insurance coverage for employees and family members
Smart working options
Employee wellness initiatives
Company lunch in the office
Regular company events