Operations Manager at Accurex Leadership and Management Consultants Ltd

Operations Manager at Accurex Leadership and Management Consultants Ltd | Iko Kazi

Job Role

The Operations Manager will oversee the day-to-day operations of the automotive business, ensuring efficient coordination of sales, workshop/service operations, inventory, procurement, customer service and administration. The role will focus on improving operational efficiency, controlling costs, maintaining service quality and supporting achievement of the company's business objectives.

PURPOSE OF THE ROLE

To provide effective leadership and coordination of the company's operations by ensuring that people, processes, inventory, customer service and resources are managed efficiently. The role is responsible for driving operational excellence, minimizing inefficiencies, supporting revenue growth and ensuring that customers receive quality and timely automotive products and services.

DUTIES AND RESPONSIBILITIES

Operations Management

Oversee the day-to-day operations of the automotive business.
Develop and implement effective operational procedures and controls.
Coordinate activities between sales, workshop/service, stores, procurement and administration.
Monitor operational performance and identify areas requiring improvement.
Ensure company policies and procedures are consistently followed.

Sales & Business Operations

Work closely with the sales team to support achievement of sales and revenue targets.
Monitor sales performance and provide regular updates to management.
Identify operational challenges affecting sales performance and customer conversion.
Support implementation of strategies aimed at improving business performance.
Monitor customer orders, product/vehicle availability and delivery timelines.

Workshop & Service Coordination

Oversee the coordination of workshop and service activities.
Ensure vehicles are properly received, assessed, serviced/repaired and released within agreed timelines.
Monitor service quality and customer satisfaction.
Coordinate with technicians and service personnel to resolve operational challenges.
Ensure proper documentation of inspections, repairs and service activities.

Inventory & Stock Management

Oversee the management of vehicles, spare parts, accessories and other automotive stock.
Monitor stock levels and coordinate timely replenishment.
Ensure proper recording and storage of inventory.
Conduct regular stock checks and reconciliations.
Minimize stock losses, damages, overstocking and stock-outs.

Procurement & Supplier Management

Financial & Cost Control

QUALIFICATIONS

Bachelor's degree in Business Administration, Operations Management, Automotive Management, or a related field.
At least 4–6 years of relevant experience in operations management, preferably within the automotive industry.
Previous experience in automotive sales, dealership, workshop, spare parts or vehicle-related operations is an added advantage.
Proven experience supervising and coordinating teams.
Experience in inventory, procurement, budgeting and operational reporting.
Good understanding of automotive business operations and customer service.

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