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Teleperformance
Operations Customer Expert (Customer Service Representative) - Nairobi Based TP Kenya at Teleperformance
KenyaFull TimeMid-Senior Level
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Teleperformance
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Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.
Requirements
Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
Typing speed of 40WPM with accuracy of 90% and above
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.