SA
SKM Africa
Operations Associate – Investments at SKM Africa
KenyaFull TimeMid-Senior Level
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Job Description
Key Responsibilitie
Investment Transaction Processing
Process investment instructions including account openings, placements, withdrawals, transfers and other investment transactions.
Verify client instructions and supporting documentation before processing.
Coordinate with investment providers and financial institutions to ensure timely execution.
Track transactions from initiation to completion.
Client Onboarding & Documentation
Support client onboarding and account-opening processes.
Ensure completion and maintenance of KYC and other required documentation.
Maintain accurate and up-to-date client records.
Follow up on outstanding client documentation and requirements
Account Administration
Maintain accurate investment account records and transaction histories.
Monitor investment instructions, maturities, withdrawals and other key account activities.
Ensure client records and investment documentation are properly filed and accessible.
Reconciliation & Controls
Perform regular reconciliation of investment transactions, client accounts and provider statements.
Investigate and resolve discrepancies promptly.
Maintain appropriate operational controls and documentation.
Escalate material discrepancies or exceptions to the relevant supervisor.
Client & Provider Coordination
Respond to operational and administrative queries from clients.
Liaise with investment providers, banks, fund managers and other financial institutions.
Provide timely updates on transaction status and outstanding requirements.
Ensure smooth coordination between clients and investment service providers.
Reporting
Prepare investment operations reports, transaction summaries and client/account reports.
Maintain accurate operational trackers and databases.
Support management with information required for monitoring investment operations and client portfolios.
Compliance & Risk Controls
Ensure investment transactions and documentation follow approved internal procedures.
Support compliance with applicable regulatory and KYC/AML requirements.
Maintain confidentiality of client and investment information.
Identify and escalate operational risks, exceptions and control gaps.
Process Improvement
Identify opportunities to improve investment operations and turnaround times.
Support the development and implementation of efficient operational procedures and controls.
Maintain accurate and efficient filing and record-management systems.
Requirements
Qualifications & Experience
Bachelor's degree or Diploma in Finance, Accounting, Economics, Business, Investment or a related field.
2–4 years' experience in investment operations, fund administration, banking, financial services or a related environment.
Good understanding of investment products, transaction processing and financial-services operations.
Knowledge of KYC/AML requirements will be an added advantage.
Key Competencies
Strong numerical and analytical skills.
High level of accuracy and attention to detail.
Strong reconciliation and problem-solving skills.
Excellent organisation and record-management skills.
Strong follow-up and coordination skills.