Operating Effectiveness Manager at Cigna at Cigna

Operating Effectiveness Manager at Cigna at Cigna | Iko Kazi

About the Role

As an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast-paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.

What You'll Do

Mentor Lean Six Sigma consultants on their day-to-day project management
Upskill resources on Lean Six Sigma methodologies.
Validate process maps, assess current workflows, and help identify gaps or structural issues that require improvement.
Build stakeholder relationships with senior leaders across various books of business. Drive innovation programs aligned to their strategic objectives.
Engage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations.
Design long term transformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas.
Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.

What You'll Bring

At least 10 years of experience in a transformation role at Cigna or a similar business.
Experience supporting business projects, improvement initiatives, or acting as a subject matter expert.
Strong communication, presentation, and stakeholder engagement skills.
Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
Solid understanding of business processes, structures, and operational best practices.
Familiarity with Agile and DevOps methodologies.

Skills

Soft Skills

People management across consulting teams
Strong collaboration skills with the ability to engage colleagues across functions and geographies.
Clear verbal and written communication to support analysis, presentations, and training.
Problem-solving and critical thinking capabilities, with creativity in approaching complex challenges.
Ability to plan, coordinate, and manage multiple tasks in a fast-paced environment.
Openness to learning and continuous improvement.

Technical / Functional Skills

Nice to Have (optional)

Why Join Us

Operating Effectiveness Manager at Cigna