Salary: KES 160,000 per month
Job Summary
- The Medical Representative will be responsible for promoting the assigned pharmaceutical portfolio within an allocated territory through effective and compliant engagement with healthcare professionals (HCPs) and other approved customers.
- The successful candidate will develop productive customer relationships, execute approved territory and call plans, generate demand, provide accurate market intelligence, and contribute to sustainable sales growth.
- The role requires strong pharmaceutical product knowledge, excellent communication skills, and the ability to achieve sales objectives while adhering to applicable regulatory requirements and company policies.
Key Responsibilities
- Develop and execute temitory plans based on approved healthcare professional (HCP) segmentation, customer potential, call frequency, and geographic priorities.
- Conduct high-quality face-to-face and approved digital customer engagements using authorised product messages and promotional materials.
- Achieve assigned territory sales objectives through ethical demand generation. effective customer coverage, and consistent follow-up
- Maintain strong knowledge of the assigned pharmaceutical products, relevant disease areas, clinical evidence, approved indications, and competitive environment.
- Maintain accurate and timely Customer Relationship Management (CRM) records, call reports, customer information, and territory activity plans.
- Monitor product availability, competitor activities, customer feedback, and market access barriers, providing actionable insights to the Sales Manager.
- Support approved promotional meetings, educational activities, and customer engagement programmes in collaboration with relevant departments.
- Work collaboratively with the Key Account Manager (KAM) on institutional business opportunities.
- Refer unsolicited scientific and medical enquiries to the Medical Science Liaison (MSL)Medical Affairs function, as appropriate.
- Complete all required product and compliance training and demonstrate continuous improvement in call quality, product knowledge, and territory management.
- Promptly identify and report adverse events, product quality complaints, and other product safety information through approved reporting procedures.
- Plan daily and weekly territory activities within approved customer segmentation and call-frequency requirements.
- Prioritise customer engagements within the assigned territory based on approved business criteria.
- Identify and escalate product stock, market access, scientific, safety, compliance. and customer service issues to the appropriate managers or or departments.
- Ensure all promotional activities remain within approved product claims and authorised commercial terms.
Qualifications and Experience Educational Requirements
- Bachelor's degree in Pharmacy. Life Sciences, Biological Sciences, or a related scientific discipline is strongly preferred.
- Candidates with other relevant academic qualifications may be considered where supported by strong pharmaceutical sales capabilities and applicable local requirements Related
Job Experience
- Typically two (2) to four (4) years of experience in pharmaceutical or healthcare sales.
- Exceptional entry-level candidates with relevant scientific qualifications may be considered through structured development programmes.
- Demonstrated ability to build professional customer relationships and work towards measurable sales objectives.
- Experience in diabetes, metabolic health, specialty care, or innovative pharmaceutical environments will be an added advantage.
- Proven ability to manage assigned territories, execute customer call plans, and achieve sales targets.
