United States International University - USIU Africa
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Job Purpose:
Reporting to Deputy Vice Chancellor, Finance & Operations, the Manager, Maintenance and auxiliary services is responsible for the efficient management and delivery of Maintenance and Auxiliary services operations across the University. The role ensures that all facilities, utilities, and support services are well-maintained, safe, functional, and conducive to learning, teaching, research, and residential life.
The position oversees maintenance planning, service delivery, vendor management, and compliance with health, safety, and environmental standards while ensuring optimal utilization of resources and high-quality service delivery to the University community.
Key Responsibilities
Facilities Maintenance and Operations
Oversee preventive and corrective maintenance of university buildings, infrastructure, and equipment.
Ensure timely response to maintenance requests across academic, administrative, and residential facilities.
Develop and implement maintenance schedules to minimize downtime and extend asset life.
Auxiliary Services Management
Manage auxiliary services such as cleaning, waste management, landscaping, transport, catering support, and other campus support services.
Ensure high standards of service delivery to support a conducive learning and working environment.
Monitor performance of outsourced service providers to ensure compliance with service level agreements.
Infrastructure and Utilities Management
Oversee the efficient operation of utilities including water, electricity, HVAC systems, and other essential services.
Monitor utility usage and implement cost-control and sustainability initiatives.
Health, Safety, and Compliance
Ensure compliance with occupational health and safety standards, environmental regulations, and university policies.
Conduct regular inspections and risk assessments to identify and mitigate hazards.
Support emergency preparedness and response initiatives in collaboration with security and safety teams.
Project Coordination and Improvements
Coordinate minor construction, refurbishment, and renovation projects within the University.
Liaise with consultants, contractors, and relevant stakeholders to ensure timely and quality project delivery.
Support planning and execution of infrastructure improvement initiatives.
Vendor and Contract Management
Oversee procurement and management of service providers and contractors related to maintenance and auxiliary services.
Ensure proper contracting, performance monitoring, and evaluation of vendors.
Maintain effective relationships with suppliers to ensure continuity and quality of services.
Budgeting and Resource Management
Develop and manage budgets for maintenance and auxiliary services.
Ensure cost-effective utilization of resources while maintaining service quality.
Monitor expenditures and provide regular financial and operational reports.
Asset Management
Maintain an updated inventory of facilities, equipment, and assets under maintenance.
Ensure proper lifecycle management, including maintenance, repair, and replacement planning.
Stakeholder Engagement
Work closely with academic departments, student services, housing, and administration to address facility and service needs.
Provide timely communication and updates on maintenance schedules, disruptions, and improvements.
Continuous Improvement and Innovation
Identify opportunities to improve efficiency, sustainability, and service delivery within maintenance and auxiliary services.
Promote adoption of best practices, including green initiatives and smart facility management systems.
Academic & Professional Qualifications
Master's Degree in Facilities / Real Estate Management, Business Administration, or a related field
Bachelor's Degree in civil Engineering, Construction management and Quantity survey or related fields.
Professional certification in Facilities /Real Estate Management or Project Management is desirable.
Membership in a relevant professional body.
Proficiency in computer applications and facilities management systems.
Experience
Minimum of five (5) years' relevant experience in facilities management, maintenance operations, auxiliary services management, and real estate management, within a large institution or similar environment.
Experience in managing outsourced services and contractors.
Demonstrated experience in maintenance planning, budgeting, and project coordination.
Core Competencies
Strong leadership and supervisory skills
Planning and organizational skills
Technical knowledge of facilities and maintenance systems
Financial and resource management skills
Problem-solving and decision-making ability
Communication and interpersonal skills
Attention to detail and quality orientation
Risk management and compliance awareness