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ALX
Learning Community & Hub Operations Intern: Nairobi at ALX
KenyaFull TimeMid-Senior Level
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ALX
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Specific Responsibilities
Learner Support and Community Engagement
Provide timely support and guidance to learners throughout their ALX program journey
Assist with onboarding activities to help learners successfully start their courses
Track learner progress, identify challenges, and proactively offer solutions
Support data collection and reporting on learner milestones and program outcomes
Facilitate communications and engagement campaigns across multiple channels
Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
Assist with organizing learning events, webinars, and workshops to drive community engagement
Contribute ideas to improve learner experience processes and systems
Support any other activities that advance learner or community engagement
Hub Operations and Stakeholder Management
Maintain strong relationships with key hub stakeholders and partners
Ensure hub cleanliness, safety, and operational standards through weekly inspections
Coordinate and meet with hub support staff to ensure alignment, track delivery on duties, and surface any challenges
Ensure hub access, maintenance, and repairs are handled promptly
Maintain a safe, clean environment for learners and the wider ALX community
Collect monthly feedback from the ALX community on areas for improvement
Ensure hub property and assets are well maintained, reporting any repairs or breakages promptly
Liaise with service providers and maintain records of services rendered and related payments for reporting
Skill Requirements - Essential
Strong verbal and written communication skills
Ability to engage and motivate learners from diverse backgrounds
Excellent organizational skills and attention to detail
Problem solving mindset, able to work independently and collaboratively
Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
Data analysis skills to interpret learner attendance and progress reports
Skill Requirements - Preferable
Previous experience in education support, customer service, or learner engagement
Experience managing social media communities or digital learning platforms
Basic understanding of program or project management tools
Exposure to data visualization tools (e.g., Google Data Studio, Power BI)
Person Specification/Attributes
Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
Humility: Openness to learning, seeking help when needed, and a focus on serving others.
Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.