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L3 Support Engineer at Onfon Mobile | Iko Kazi

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OM

Onfon Mobile

L3 Support Engineer

Nairobi, NairobiNairobi, KEFull Time

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Posted 2 days ago4 days left to apply(Nov 20, 2026)

KEY RESPONSIBILITIES

Resolve escalated technical incidents across applications, integrations and infrastructure.
Conduct root cause analysis and coordinate permanent fixes.
Perform production diagnostics using logs, databases and monitoring tools.
Develop and maintain technical runbooks.
Provide technical training and participate in the 24/7 P1 on-call rotatio

QUALIFICATIONS & EXPERIENCE

At least 5 years' experience in technical support or engineering.
Strong knowledge of Linux, SQL, APIs and networking.
Understanding of cloud technologies.
Experience with telecommunications or fintech systems..